CM launches 'Public Grievance Redressal Cell' Call Centre

A 24x7 call centre started functioning in the office of Kerala Chief Minister Oommen Chandy today, through which people from any part of the world can seek redressal for their grievances or make suggestions by dialling a toll-free number.


A Citizen Call Centre was launched in the Kerala Chief Minister’s Office at the Secretariat in Thiruvananthapuram on September 01, 2011 as part of the UDF Government’s 100 days programme in office. The ‘Public Grievance Redressal Cell’ call centre would facilitate people to register their grievances and complaints directly to the Chief Minister’s Office either by telephone or through email. The call centre would function 24x7 and can be accessed on 1076.
Under the system, anybody can dial '1076' from BSNL phones to reach the CMO. The toll-free number to be dialled from phones of other service providers is 1800-425-1076. Those living abroad could tap the service by calling 0471 1076.


The call centre would be in addition to the existing provisions to lodge complaints with the CM’s Office. The Chief Minister’s website also has a Citizen Corner where people can register complaints or give a petition to the CM online. The Government of Kerala is very particular in addressing petition(s) from the public and the office of the CM wants people to use this online platform only to send their complaints. There are other provisions like Vision 2030 Idea Box for giving suggestions and ideas to address issues regarding development of the State. There is a separate facility for Citizen Journalism for bringing issues or other information to the CM’s notice.

As part of the 100 day programme of the UDF Government, which came into power in May 2011, the Chief Minister had announced a slew of e-governance initiatives including live webcasting from his office, to increase transparency in governance and a toll free number for people to call the CM’s office.

Citizens can also lodge their grievances related to any department in Government of Kerala through the online complaint monitoring system of CM’s Public Grievance Redressal Cell (cmcc.kerala.gov.in). The grievance would be forwarded to the concerned authorities for needful action.